Privacy Policy

At Bloomcressa, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.

By using our website, you can learn how your personal information is handled and what choices and rights you have.

1. Who We Are

Bloomcressa is an online store offering home and garden products to customers across the United Kingdom.

For enquiries about how your personal information is handled, please contact us using the details below.

Bloomcressa

Website: https://bloomcressa.shop

Email: contact@bloomcressa.shop

Phone: +44 7276 417034

Address: 37 Cavendish Rd, Rochdale, OL11 2QX, United Kingdom

2. Information We Collect

When you shop with us or use our website, we may collect the following information:

Personal and contact information

  • Full name

  • Email address

  • Telephone number

  • Billing and delivery addresses

Order information

  • Products purchased

  • Order history

  • Payment status and transaction details

  • Delivery and tracking information

  • Returns and refund requests

Website information

  • IP address

  • Browser type and device information

  • Pages visited and website interactions

  • Cookies and similar technologies

We collect only the information reasonably necessary to provide our services, manage orders, support customers and operate our website.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Send order confirmations and delivery updates.

  • Respond to customer enquiries.

  • Manage returns, refunds and complaints.

  • Maintain the security of our website.

  • Detect and prevent fraudulent transactions.

  • Meet applicable legal and accounting obligations.

  • Improve our website and customer experience.

Where you have consented to receive promotional communications, we may also use your details to share relevant offers and product updates.

You can unsubscribe from marketing emails at any time.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information only where we have a lawful basis to do so.

These may include:

Contractual necessity: To process purchases, arrange deliveries and provide customer support relating to your orders.

Legal obligations: To comply with applicable tax, accounting and consumer protection requirements.

Legitimate interests: To protect our business against fraud, maintain website security and improve our services, where those interests are not overridden by your rights.

Consent: Where required, for optional cookies or certain marketing communications.

You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Payments and Transactions

Payments made through our website are handled by the payment service providers available at checkout.

The information required to authorise and complete your payment is processed in accordance with the relevant provider’s security and privacy practices.

We use payment-related information to confirm transactions, manage orders and handle refunds where necessary.

6. Shipping and Delivery

To deliver your order, we share the necessary delivery details with our shipping partners, including FedEx and DHL where applicable.

This may include your name, shipping address, telephone number and order-related delivery information.

We share this information only as needed to arrange and manage delivery.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers who help us operate our online store, including:

  • Payment processing providers

  • Shipping and delivery companies

  • Website hosting and technical support providers

  • Customer service and communication providers

  • Professional advisers and authorities where legally required

Service providers are expected to handle personal information securely and in accordance with applicable data protection requirements.

8. Cookies and Website Technologies

Our website uses cookies and similar technologies to support essential shopping functions, including maintaining your basket and enabling checkout.

We may also use optional cookies for website analytics or advertising, where these services are enabled.

Where required by UK law, we will ask for your consent before placing non-essential cookies on your device.

You can also manage cookies through your browser settings.

Please be aware that disabling essential cookies may affect certain shopping functions.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Some order and transaction records may need to be kept for longer periods to meet legal, tax and accounting requirements.

When personal information is no longer required, we take reasonable steps to delete it or anonymise it securely.

10. International Data Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure it is protected in accordance with applicable UK data protection law.

This may include relying on recognised adequacy regulations or appropriate contractual safeguards.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration and misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If you have concerns about the security of your personal information, please contact us.

12. Your Privacy Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Request restrictions on how your information is processed.

  • Object to certain types of processing.

  • Request the transfer of eligible personal information.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please email contact@bloomcressa.shop.

We will respond in accordance with the time limits and requirements of applicable data protection law.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Website: https://ico.org.uk

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please get in touch.

Bloomcressa

37 Cavendish Rd, Rochdale, OL11 2QX, United Kingdom

Email: contact@bloomcressa.shop

Phone: +44 7276 417034

Website: https://bloomcressa.shop