Refund and Returns Policy

At Bloomcressa, we want you to feel confident when shopping for your home and garden. If something isn’t quite right with your order, we’re here to help.

Please read our return and refund policy below.

14-Day Returns

If you change your mind about a purchase, you have 14 days from the day after your order is delivered to notify us that you wish to cancel.

You do not need to provide a reason for cancelling your purchase.

Once you have notified us, you have a further 14 days to return the items.

How to Request a Return

To arrange a return, please contact us at contact@bloomcressa.shop.

Include the following information:

• Your order number

• Your full name

• The item you would like to return

• A brief description of the issue, if applicable

Our team will provide return instructions and the appropriate return address.

Please contact us before sending any items back so we can help you arrange your return correctly.

Return Conditions

If you are returning an item because you have changed your mind, please take reasonable care of the product while it is in your possession.

You may inspect the product as you would in a physical shop. However, we may make a deduction from your refund if the item’s value has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.

Where possible, please return the item with its original packaging and any included accessories.

Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs.

For faulty, damaged or incorrectly supplied items, Bloomcressa will cover reasonable return shipping costs or arrange an appropriate return method.

If your item is large or difficult to return by standard post, please contact us for return arrangements.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, is faulty or contains the wrong item, please contact us as soon as possible at contact@bloomcressa.shop.

Where relevant, please include photographs showing the issue.

We will review your request and arrange an appropriate solution, which may include a repair, replacement or refund, in accordance with your statutory rights.

Refunds

Once we receive your returned item, or you provide evidence that it has been sent back, we will process your refund within 14 days, subject to the applicable consumer cancellation rules.

Refunds will be issued to your original payment method.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Where required by law, we will also refund the original standard delivery charge. Our standard UK delivery is free.

Exchanges

If you would like to exchange an item, please contact our customer service team.

We will advise you on the available options based on the product and your circumstances.

Exceptions

Certain products may be excluded from change-of-mind cancellation rights under UK consumer law, including products made to your individual specifications or clearly personalised for you.

Any applicable exceptions will be communicated before purchase.

These exceptions do not affect your statutory rights if goods are faulty, damaged or not as described.

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

If a product is faulty, not as described or not of satisfactory quality, you may be entitled to a repair, replacement or refund as provided by law.

Contact Information

If you have any questions about returns, refunds or your order, please contact us.

Bloomcressa

Email: contact@bloomcressa.shop

Phone: +44 7276 417034

Address: 37 Cavendish Rd, Rochdale, OL11 2QX, United Kingdom

Website: https://bloomcressa.shop